Delight your customers and increase repeat business with correct, consistent information every time powered by a fast and great looking central knowledge repository.
By empowering your teams with a fast knowledge base with a clean, modern UI, you can demonstrate your capability as a customer service team to external clients and win additional business.
A pricing structure based on knowledge bases instead of users means you can provide access to your whole team for a single flat rate. No more unscalable per-user pricing.
Uplook is made by the team at 4thPortal. We've created call center management systems deployed in over 100 call centers throughout the world, with up to 22,000 concurrent agents. We have substantial experience over many years in providing fast, reliable, high-availability systems for customer service teams.
Keep your internal knowledge bases secure with Uplook. Our security systems and experience storing information for some of the world's largest brands means your information is always securely stored.
With a simple invitation system, you can invite users to your knowledge base by email. Your internal knowledge base will not be visible in search engine results, and will only be accessible to your invited users.
Share your content with the world by making with public knowledge bases - perfect for allowing your customers to find the information they need without engaging your contact center.
Access your knowledge base from a unique URL on our domain (i.e., yourname.uplook.io), or use your domain name to maintain your branding (i.e., help.yourname.com).
Uplook is a web-based knowledge management system capable of providing both private, internal knowledge bases, and public ones your customers can access directly. It is a modern, fast-performing knowledge base platform with machine learning-enabled search. It helps your team and your customers get the information they need as fast as possible.
Unlike most other products in this field, we've based Uplook pricing on knowledge bases, instead of the number of users you have. With a single flat rate per knowledge base, it is perfect for supporting large customer service teams.
Uplook is suitable for any company that has information they want to be able to store and search. It contains both private and public knowledge bases.
It is perfect both for:
Uplook will be available from November 2019 for early access, and then be broadly available in 2020.
Register your email address to stay up to date on Uplook's availability and request early access.
Our team has experience working for large enterprises like QSuper, IBM and HP, and consulting for Concentrix, Flight Centre, Origin, and Bupa. We've seen the need for an application that combines both public and internal knowledge bases and provides a pricing model suitable for large teams. We are excited to bring Uplook to life.